101 Non-Emergency Police Calls Free from 1 April
The charge for calling the police non-emergency number is to be scrapped from today [1 April 2020] meaning that the vast majority of people will be able to use the service free of charge. At present, the telephony provider charges 101 callers a 15p connection fee.
It’s important that the police are as accessible as possible but calls to 101 are only requested when absolutely necessary, to report a crime/ incident, request an update or make a complaint. The Police Force are currently facing a high level of calls regarding the current Government restrictions in place. Callers should consider if they can report a crime online at the Force‘s website.
The public should always call 999 if a crime is in progress or in an emergency.
However, from 1 April to 1 July there remains a chance that users of small telephony providers will be charged for using the 101 service. The Home Office will be urging those providers to refund their customers.